Reference

Privacy Policy for your account

At boom88, we keep your privacy details in one place so you can see what we collect, why we keep it, and how to ask for a change…

Account dataCookie choicesRegistered contactIndonesia law

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How this privacy policy applies

boom88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the account data you give us, the device and browser logs we record, the cookies stored on your browser, and the support messages you send when you ask for a copy or correction. We may also keep transaction references that pass through

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DANA, OVO, GoPay, or QRIS when they are needed to match your request to the right account. We use that data to confirm identity, stop unwanted access, and answer change requests in a way that fits local law. We keep those records only as long as
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needed for account handling, dispute follow-up, and required retention. If a request comes from Makassar or any other Indonesian city, the same verification step applies: we check the registered contact, confirm the exact field you want changed, then reply through the channel on file. Where access
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or sharing is limited, we explain the reason and the next step we can take.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to send privacy requests

Use the contact path that matches your request, and keep your message tied to the registered email or phone so we can verify it without delay. Our team works from 09:00-23:00 WIB through live chat, WhatsApp, and email, and each channel can handle copies, corrections, cookie questions, and account access checks. If you need a written trail, email is the easiest place to start.

Team online

Live chat

Use live chat from 09:00-23:00 WIB if you want a quick answer about account data, cookie choices, or a correction request. We can point you to the right step without making you repeat the form.

Send your registered number and the change you want. We use WhatsApp for copy requests, access checks, and follow-up questions when you cannot stay on the web chat.

Email

Email works well when you want a written trail. Attach the account name, the address on file, and a clear request so we can verify and reply in order.

DATA SAFEGUARDS

How we handle data and access

We keep only the data needed to run your account cleanly: registration details, device and browser logs, login timestamps, cookie state, and support history.

Data use

We collect the details you submit during registration, login device logs, and messages you send to support.

Cookies

Cookies remember your session and browser choice, so your privacy settings do not disappear every time you return.

Security check

Before we change a profile field or share a copy of stored data, we may ask for a match against…

Retention

We keep support messages, device logs, and transaction references only as long as we need them for account handling, dispute…

Changes

If you want a correction, ask through the channel on file and state exactly what should change.

Contact

For privacy questions, start with live chat, WhatsApp, or email.

Privacy questions we hear most

These questions cover the points we hear most often: what we store, how cookies behave, who can ask for a copy, and how long records stay active. If something still feels unclear, send the question through live chat, WhatsApp, or email and include your registered contact so we can reply to the correct account. The answer always depends on the record tied to your account and the rules that apply in Indonesia.

We keep the details you submit during registration, login device logs, and messages you send to support. If you add payment references for DANA, OVO, GoPay, or QRIS, we store only what is needed to match the request.

Yes. Send the request from your registered email, WhatsApp, or live chat, and we may ask one identity check before we share what we hold. We reply through the same contact path.

Cookies remember your session and browser choice, so your privacy settings do not disappear every time you return. If you clear the browser or switch devices, some choices may need to be set again.

We keep records only for the period needed to handle your account, answer a request, resolve a dispute, or meet local record duties. After that, we limit access or remove what is no longer needed.

Tell us the exact field that is wrong, such as your name, phone, or email on file. We verify the request against your account details before any change is made.

Yes. Access and sharing depend on local law and are available only where local law permits. If a request cannot be completed, we explain the reason and the next step we can take.

Use live chat, WhatsApp, or email during our 09:00-23:00 WIB window. Keep the message short, include your account name, and we will route it to the right team.

Privacy Policy for your account

Where to send privacy requests

Live chat

WhatsApp

Email

How we handle data and access

Data use

Cookies

Security check

Retention

Changes

Contact

Privacy questions we hear most

01 What data do you collect from my account?

02 Can I ask for a copy of my data?

03 How do cookies work on my phone?

04 How long do you keep my data?

05 How do I request a correction?

06 Does local law change what I can access?

07 Who can I contact about a privacy question?

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